Privacy Policy

This Privacy Policy applies to information collected through or in connection with:

• www.gatimantradingco.com
• Machinery catalogue and product pages
• Rental enquiries
• Sale enquiries
• Get a Quote forms
• Send Query forms
• Contact Us forms
• Machine-specific enquiry forms
• Guided quotation or equipment-selection forms
• Availability requests
• Business/customer registration or account-related interactions, where applicable
• WhatsApp, telephone or email communications initiated through the website
• Download requests, brochures, catalogues or other business resources
• Marketing and communication preferences
• Website analytics, cookies and similar technologies
• Other digital interactions directly connected with Gatiman

This Policy does not automatically apply to websites, applications or services operated independently by third parties. Such third parties may maintain their own privacy policies and terms.

Depending on the nature of your interaction with Gatiman, we may collect different categories of information.

A. Information You Provide Directly

When you submit a form, make an enquiry, request a quotation or otherwise communicate with us, we may collect information such as:

• Full name
• Company or organization name
• Designation/job title
• Mobile number
• Telephone number
• Email address
• GST Number / GSTIN, where provided
• Business address
• Billing or correspondence address, where required
• City, state and location
• Project location
• Machine or product of interest
• Rental or sale requirement
• Required rental duration
• Required working height
• Required lifting capacity
• Required reach or equipment requirement
• Application or project type
• Industry
• Number of machines/equipment required
• Preferred deployment date
• Customer message or enquiry description
• Documents, photographs or other files voluntarily submitted by you
• Any additional information you choose to provide while communicating with us

You may choose not to provide certain information. However, some information may be necessary for us to respond to a particular enquiry, quotation request or service request.

B. GST and Business Information

Where you voluntarily provide a GST Number/GSTIN or other business information, we may use that information for business communication, quotation preparation, customer identification, invoicing, tax-related processes, account administration, verification where legally permitted, and other legitimate business purposes.

Unless an appropriate verification service is actually used, Gatiman will not represent that a GST Number has been independently verified merely because it has been submitted through our website.

C. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services enabled on the website. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Approximate geographic information derived from technical data
• Language preferences
• Referring website or source
• Pages viewed
• Links or buttons interacted with
• Date and time of access
• Session information
• General usage and diagnostic information
• Website performance and error information

Such information may be used for website security, analytics, troubleshooting, performance improvement and other legitimate purposes.

We may obtain information from the following sources:

Information You Give Us

We receive and store information that you voluntarily provide through forms, emails, phone calls, WhatsApp conversations, quotation requests, business communications, uploaded documents and other interactions.

Automatic Information

We may automatically receive certain technical and usage information when your browser or device interacts with our website.

Information from Business Communications

We may receive information when you communicate with our employees, representatives or service teams regarding equipment, rental, sale, quotations, availability, projects or other business requirements.

Information from Third Parties

Where permitted by law and appropriate for business purposes, information may be received from third parties, business partners, service providers, publicly available business sources, referral sources, or other lawful sources.

Information collected by Gatiman may be used for purposes including, but not limited to:

1. To respond to enquiries and requests submitted through the website.
2. To provide information about machinery, equipment, rental options, sale options and related services.
3. To prepare, process and communicate quotations.
4. To assess equipment availability and suitability for a customer's stated requirements.
5. To contact customers regarding rental or sale enquiries.
6. To arrange equipment deployment or related business discussions.
7. To provide customer support and respond to questions or concerns.
8. To communicate regarding project requirements, machine specifications and availability.
9. To maintain records of enquiries, customers and business communications.
10. To process legitimate business, billing, accounting and tax-related activities.
11. To use GST and business information when necessary for quotations, invoices, records and lawful business operations.
12. To improve our machinery catalogue, website and user experience.
13. To understand which products, machinery and services are of interest to visitors and customers.
14. To analyze website traffic and general usage patterns.
15. To diagnose technical problems and improve website performance.
16. To protect the security and integrity of the website.
17. To prevent fraud, abuse, unauthorized activity and security threats.
18. To comply with legal, regulatory, tax, accounting, judicial or governmental requirements.
19. To maintain business records and audit trails where required.
20. To send service-related, transactional or enquiry-related communications.
21. Where legally permitted and subject to applicable consent requirements, to send promotional, marketing or informational communications about Gatiman products, services, equipment or business offerings.
22. To personalize or improve website content and experiences where appropriate.
23. To investigate complaints, disputes or suspected misuse.
24. To enforce our terms, policies and contractual rights.
25. To protect the rights, safety, property and legitimate interests of Gatiman, its customers, employees, representatives and other stakeholders.
26. For any other purpose specifically disclosed to you at the time information is collected or otherwise permitted under applicable law.

Because Gatiman operates in the machinery rental and sale business, information submitted through equipment-related forms may contain detailed project and commercial requirements. This may include:

• Equipment category
• Machine/model of interest
• Rental or sale preference
• Required quantity
• Project location
• Required duration
• Working height
• Capacity
• Reach
• Application
• Industry
• Preferred deployment date
• Site-related information
• Additional customer requirements

We use such information to understand your requirement and provide an appropriate response, quotation, availability information or equipment recommendation.

Submitting an enquiry does not automatically guarantee equipment availability, reservation, quotation acceptance, rental confirmation or sale completion.

When you provide your contact information and make an enquiry, you agree that Gatiman and its authorized representatives may contact you in connection with your enquiry through appropriate communication channels, which may include:

• Telephone
• SMS
• Email
• WhatsApp
• Other business communication channels

These communications may relate to your enquiry, quotation, machinery requirement, availability, project, delivery/deployment, service request, account or other business interaction.

Where marketing communications require consent under applicable law, we will obtain and manage consent as required. You may request that certain non-essential marketing communications be stopped.

Gatiman does not intend to sell personal information as a standalone commercial product.

We may share information where reasonably necessary for legitimate business purposes, legal compliance, service delivery, security or other purposes described in this Policy.

A. Authorized Service Providers

We may use third-party service providers to support our operations. Depending on the services actually implemented by Gatiman, these may include providers involved in:

• Website hosting
• Cloud infrastructure
• Database services
• Email delivery
• Communication services
• WhatsApp or messaging services
• Analytics
• Security
• Form processing
• Customer relationship management
• IT support
• Website maintenance
• Payment or invoicing services, where applicable
• Data storage
• Backup and disaster recovery

Such providers may process information on our behalf for the relevant business purposes and, where applicable, subject to contractual, legal or technical safeguards.

B. Business Partners and Service Providers

Information may be shared with authorized business partners, equipment suppliers, logistics providers, contractors, service providers or other parties when such sharing is reasonably necessary to respond to your requirement or provide requested services.

C. Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including for:

• Compliance with legal obligations
• Government requests
• Court orders
• Regulatory requirements
• Tax requirements
• Fraud investigation
• Cybersecurity incidents
• Prevention, detection or investigation of unlawful activity
• Protection of public safety or other legally recognized interests

D. Corporate Transactions

Where legally permissible, information may be transferred or disclosed in connection with a merger, acquisition, restructuring, asset transfer, financing, business reorganization or similar corporate transaction.

E. With Your Consent

Where applicable, we may share information with third parties based on your consent or at your direction.

Our website may contain links, integrations, buttons, embedded content or references to third-party websites and services. Examples may include:

• WhatsApp
• Maps
• Social media platforms
• Analytics services
• Payment providers
• Embedded media
• External manufacturer or supplier resources
• Other websites or online services

When you leave our website or interact directly with a third-party service, that third party may collect or process information according to its own privacy policy.

Gatiman does not control the privacy practices of third-party websites or services and is not responsible for their independent processing activities. We recommend reviewing the privacy policies of third-party services before submitting personal information through them.

Gatiman may use cookies and similar technologies to support website functionality, security, analytics, preferences and performance. Cookies may be used to:

• Keep the website functioning properly
• Remember certain preferences
• Understand website usage
• Improve performance
• Measure traffic
• Diagnose technical issues
• Support security
• Improve website experience
• Support analytics or marketing technologies where applicable

Depending on your browser and applicable law, you may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

We may use analytics or performance-monitoring services to understand how users interact with the website and identify opportunities to improve the website.

Such information may include page visits, device information, referral sources, approximate location, interactions and technical information. Analytics information may be processed by third-party providers where such services are enabled.

Gatiman will configure such services in accordance with applicable law and the services actually deployed on the website.

Gatiman takes reasonable technical, organizational and procedural measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure or destruction. Security measures may include, where applicable:

• HTTPS/secure transmission
• Access controls
• Authentication mechanisms
• Restricted administrative access
• Secure hosting infrastructure
• Database access controls
• Monitoring and logging
• Backup procedures
• Security updates
• Administrative safeguards

However, no internet transmission, website, computer system or electronic storage environment can be guaranteed to be completely secure. Therefore, while we work to protect information, we cannot guarantee absolute security of information transmitted electronically.

Users are responsible for taking reasonable precautions when using the internet and communicating with us. You should:

• Use secure devices and networks where possible.
• Avoid sharing unnecessary sensitive information through public channels.
• Protect your passwords and account credentials, where applicable.
• Log out from shared devices.
• Verify that communications claiming to come from Gatiman are genuine before sharing sensitive information.

Gatiman will not normally request passwords, authentication codes or other confidential credentials through unsolicited communications.

We retain information only for as long as reasonably necessary for the purposes described in this Policy, for fulfilling the relevant business purpose, maintaining appropriate records, complying with legal or regulatory obligations, resolving disputes, enforcing agreements, preventing fraud or abuse, or otherwise as permitted by applicable law.

Retention periods may vary depending on:

• Nature of the information
• Purpose for which it was collected
• Business requirements
• Contractual requirements
• Legal or regulatory obligations
• Accounting/tax requirements
• Security and dispute-resolution requirements

When information is no longer required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable law and legitimate retention requirements.

We rely on the information provided by users for many business processes.

You should provide accurate, complete and current information and update it when necessary.

Gatiman is not responsible for problems arising solely from inaccurate, incomplete or outdated information provided by a user.

Subject to applicable law, individuals may have rights regarding their personal data, which may include rights relating to:

• Access to information
• Correction or updating of inaccurate information
• Withdrawal of consent where consent is the applicable legal basis
• Requesting deletion or erasure where legally applicable
• Receiving information about processing
• Raising a grievance
• Exercising other rights available under applicable law

The availability and scope of specific rights depend on the applicable legal framework and circumstances of the processing.

We will handle valid requests in accordance with applicable law and may need to verify the identity of the requester before acting on a request.

Where we rely on consent for a specific processing activity, you may withdraw that consent in accordance with applicable law.

Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal. The consequences of withdrawing consent will depend on the nature of the processing and the service involved.

To withdraw consent or raise a privacy-related request, contact us using the details provided in the “Grievances and Privacy Concerns” section below.

Where applicable and legally permitted, Gatiman may send information about:

• New machinery
• Rental offerings
• Sale offerings
• Equipment availability
• New services
• Industry solutions
• Company updates
• Product catalogues
• Business announcements
• Promotional or informational communications

You may request to stop receiving non-essential marketing communications. However, even after opting out of promotional communications, we may continue sending communications necessary to complete or manage an existing enquiry, quotation, transaction, service request, legal obligation or other business relationship.

Where you choose to contact Gatiman through WhatsApp or another messaging platform, your interaction may also be subject to the privacy policy and terms of that platform.

Information shared by you through such channels may be used to respond to your enquiry, quotation, rental/sale requirement or other business request.

Gatiman does not control the independent processing of information performed by third-party messaging platforms.

When you use a phone number provided on our website to contact us, information necessary to understand and respond to your enquiry may be collected during the conversation.

Where permitted by law and where actually implemented, business calls or communications may be recorded, logged or otherwise documented for quality, training, security, compliance or dispute-resolution purposes.

Where applicable law requires notice or consent for recording, the relevant requirements will be followed.

Our website and services are primarily intended for businesses, professionals, organizations, project operators and other adult users.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action as required by law.

Customers should not submit unnecessary sensitive personal information through general enquiry forms.

Please provide only the information reasonably necessary for your enquiry, rental requirement, sale requirement, quotation or other business purpose.

If a form permits file uploads, do not upload confidential documents unless they are required for the specific business process and you are authorized to share them.

Where our website permits document, image or file uploads, such information may be processed for the specific business purpose associated with the submission. Examples may include:

• Project photographs
• Site images
• Requirement documents
• Equipment requirement details
• Business documents
• Layouts or drawings where relevant

Users should ensure that they have the legal right and appropriate authority to submit such documents and information.

In business-to-business interactions, certain information may relate to a company, organization, project or professional role rather than being purely personal information.

Gatiman may process such information for legitimate business purposes including:

• Customer communication
• Quotations
• Equipment allocation
• Rental/sale discussions
• Project coordination
• Commercial documentation
• Invoicing
• Tax and compliance
• Customer relationship management

Gatiman may process information to identify, prevent and investigate:

• Fraudulent submissions
• Fake enquiries
• Unauthorized access
• Malicious activity
• Abuse of website functionality
• Cybersecurity incidents
• Attempts to misuse company systems
• Other activity that may harm users, Gatiman or third parties

Information may be shared with relevant authorities or service providers where necessary and permitted by law.

Gatiman may disclose or preserve information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government or regulatory requests
• Comply with court orders
• Respond to legal processes
• Investigate suspected fraud or abuse
• Protect the rights, property or safety of Gatiman or others
• Enforce agreements and policies
• Support cybersecurity or incident investigation
• Protect public safety

Such disclosure will be made subject to applicable legal requirements.

Depending on the technology providers and services used by Gatiman, information may potentially be processed or stored using infrastructure located outside India.

Where cross-border processing occurs, Gatiman will take appropriate steps required by applicable law and applicable contractual or technical safeguards.

The actual countries, providers and mechanisms involved may change as our technology infrastructure changes.

Gatiman will take reasonable measures to protect information. However, we cannot guarantee that information will never be affected by events beyond our reasonable control, including:

• Natural disasters
• Fire
• Flood
• Power failures
• Telecommunications failures
• Internet outages
• Cyberattacks
• Malware
• Hacking
• Unauthorized access
• System failures
• Infrastructure failures
• Government action
• Civil disturbance
• Other events beyond reasonable control

Where required by applicable law, Gatiman will take appropriate steps in response to qualifying security incidents or data breaches.

Where information is processed by an independent third-party platform or service provider, the security and privacy practices of that third party may also apply.

Gatiman selects service providers with consideration of reasonable security and business requirements, but no third-party infrastructure can be guaranteed to be entirely risk-free.

Gatiman may update this Privacy Policy from time to time to reflect:

• Changes in our business
• Changes in our website
• New services or features
• Changes in technology
• Changes in legal or regulatory requirements
• Changes in data-processing practices
• Improvements in privacy and security practices

When changes are made, the updated policy will be published on this page with an updated “Last Updated” date.

Your continued use of the website after an updated policy becomes available may be subject to the revised policy to the extent permitted by applicable law.

If you have a question, privacy concern, request, complaint or grievance regarding the handling of your personal information, you may contact Gatiman using the contact details provided below.

We will review and respond to legitimate privacy-related requests in accordance with applicable law and reasonable internal procedures.

Please include enough information in your request for us to identify the relevant enquiry or interaction and understand the nature of your request. For certain requests, we may ask for reasonable information to verify the identity of the requester before taking action.

Gatiman intends to process personal data responsibly and in accordance with applicable law.

Our privacy practices may be governed by applicable Indian data-protection, information-technology, contractual, tax, regulatory and other legal requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and notifications as they come into force and apply to our business.

Nothing in this Privacy Policy is intended to reduce or remove any right or protection that cannot lawfully be excluded.

Although Gatiman takes reasonable precautions to protect information, no digital system is completely secure.

Therefore, information transmitted through the internet may carry residual risks. Users acknowledge that they use online communication channels with an understanding of such inherent risks.

Unless specifically requested for a particular legitimate business purpose, do not submit through general website forms:

• Passwords
• One-time passwords/OTPs
• Banking PINs
• ATM PINs
• Complete payment credentials
• Authentication codes
• Unnecessary sensitive personal information
• Confidential credentials belonging to another person

If you receive a suspicious request claiming to represent Gatiman, verify it through our official communication channels.

This Privacy Policy should be read together with any other applicable:

• Terms and Conditions
• Rental Terms
• Sale Terms
• Cancellation Policy
• Website Terms of Use
• Cookie notices
• Specific service terms
• Quotation or commercial terms

Where a specific notice or contractual document applies to a particular transaction, the provisions of that document may also govern the relevant activity.

For general business queries, machinery requirements, rental enquiries, sale enquiries, quotations or privacy-related questions, please contact Gatiman through the official details published on our website.

Gatiman reserves the right to modify, update, revise or replace this Privacy Policy in accordance with changes in our business, technology, services or applicable legal requirements.

The latest version published on the website will be the applicable version from its stated effective date, subject to applicable law.